Johannessen, Idar Alfred; McArthur, Philip; Jonassen, Jan R.; Leirbæk, Eva (HSH-rapport;2013/8 (second, revised edition 2015), Others, 2015-09-02)
Complex and tightly coupled operations, despite
having clear command lines and rigorous procedures, may
be vulnerable to unexpected events that threaten their
operations. To succeed, they need the capacity to respond
flexibly ...