Blar i HVL Open på forfatter "Skjold, Suzan Mbatudde"
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Accountability in personalized Supported Employment-based activation services
Skjold, Suzan Mbatudde; Lundberg, Kjetil (Peer reviewed; Journal article, 2022)This article explores the accountability experiences and orientations of frontline workers implementing personalised activation services in the Norwegian Labour and Welfare Administration (NAV). The study draws on observations ... -
Enabling Teams to Implement Innovative Personalized Activation in a Public Sector Context: Why and How Frontline Leadership Matters
Skjold, Suzan Mbatudde; Munkejord, Mai Camilla (Peer reviewed; Journal article, 2023)This article investigates the strategies used by frontline supervisors to lead teams in the implementation of innovative activation services and the ways in which these strategies are perceived by the frontline workers ...